System and Method for Allowing a User to Ensure Actions Taken on a Document Are Applied to the Most Recent Electronic Correspondence

ABSTRACT

A method, apparatus, and computer instructions for indicating most recent documents, such as email messages in a message file. A determination is made as to whether a more recent message in a thread of related messages is present in the message file in response to a first user input selecting a message for processing. A first indication of the more recent message is presented if the more recent message in the thread of related messages is present in the message file. A determination is made as to whether the more recent message in the thread of related messages has been received in the message file in response to a second user input to send the message. A second indication of the more recent message in the thread of related messages is presented if the more recent message in the thread of related messages has been received in the message file.

BACKGROUND OF THE INVENTION

1. Technical Field

The present invention relates generally to an improved data processingsystem, and in particular, to a method and apparatus for managing thetransfer of data. Still more particularly, the present invention relatesto a method, apparatus, and computer instructions for managing emailmessages exchanged between users.

2. Description of Related Art

The Internet, also referred to as an “internetwork”, is a set ofcomputer networks, possibly dissimilar, joined together by means ofgateways that handle data transfer and the conversion of messages from aprotocol of the sending network to a protocol used by the receivingnetwork. When capitalized, the term “Internet” refers to the collectionof networks and gateways that use the TCP/IP suite of protocols.

The Internet has become a cultural fixture as a source of bothinformation and entertainment. Many businesses are creating Internetsites as an integral part of their marketing efforts, informingconsumers of the products or services offered by the business orproviding other information seeking to engender brand loyalty. Manyfederal, state, and local government agencies are also employingInternet sites for informational purposes, particularly agencies whichmust interact with virtually all segments of society such as theInternal Revenue Service and secretaries of state. Providinginformational guides and/or searchable databases of online publicrecords may reduce operating costs. Further, the Internet is becomingincreasingly popular as a medium for commercial transactions.

Currently, the one commonly employed method of transferring data overthe Internet is to employ the World Wide Web environment, also calledsimply “the Web”. Other Internet resources exist for transferringinformation, such as File Transfer Protocol (FTP) and Gopher, but havenot achieved the popularity of the Web. In the Web environment, serversand clients effect data transaction using the Hypertext TransferProtocol (HTTP), a known protocol for handling the transfer of variousdata files (e.g., text, still graphic images, audio, motion video,etc.). The information in various data files is formatted forpresentation to a user by a standard page description language, theHypertext Markup Language (HTML).

The Internet also is widely used to transfer applications to users usingbrowsers. With respect to commerce on the Web, individual consumers andbusinesses use the Web to purchase various goods and services. Inoffering goods and services, some companies offer goods and servicessolely on the Web while others use the Web to extend their reach.

Another popular use of the Internet is for the exchange of electronicmail, also referred to as “email” messages. An email system typicallyinvolves a server-based mail program residing on a server computer tomanage the exchange of email messages over one or more networks and aclient-based mail program residing on the client to implement a mailboxthat receives and holds the email messages for a user. Typically, theseclient-based programs also include a graphical user interface to enablea user to easily and conveniently open and read email messages inaddition to creating new email messages.

Email is used both at home and work by many users. At home, email is awidespread form of communication that has quickly overtaken the“written” letter. In the work area, email is becoming increasinglyimportant to the flow of information for business processes. Manyworkflow steps are required for the propagation of an email message,either as a “reply” or as a “forward” of the information. Each step inthe workflow, after the creation of the initial email message, involves,for example, a user initiating a reply, adding or modifying content forthe initial email message, and then sending the reply. A user may replyto an email message by either replying to the sender through using a“reply” option or reply to the sender and all of the recipients throughthe use of a “reply to all” option. The “reply to all” option is oftenused in the workflow process so that all of the participants in adiscussion or exchange of information may see comments from the senderof a reply.

As a result, a user may receive multiple comments from different usersfor a single email message when that email message has been distributedto a number of different users. In some cases, a user may reply to amessage without realizing that another user has made a reply that maychange the content of the user's message. Each time a reply is made, anewer copy or version of the email message is generated. A new copy orversion also is generated when a message is forwarded to a recipient.One key recurring problem in email systems, when used in a businessprocess, is an inability for a user to ensure that the selected emailmessage for propagation is the most recently available copy or versionof the email message. Currently, a user is required to scan their“inbox” to verify that they have selected the correct version of theemail message.

A user visually scanning an “inbox” to identify a most recent version ofan email message may be difficult in some cases. For example, in somecases, a user may receive hundreds of email messages in a single day.Scanning the inbox is subject to user error in skipping or missing amessage. Further, while composing a message, a reply may be receivedfrom another user that may affect the content of the message that theuser is composing.

Therefore, it would be advantageous to have an improved method,apparatus, and computer instructions for ensuring that actions taken ona document are applied to the most recent email message.

SUMMARY OF THE INVENTION

The present invention provides a method, apparatus, and computerinstructions for indicating most recent documents, such as emailmessages in a message file. A determination is made as to whether a morerecent message in a thread of related messages is present in the messagefile in response to a first user input selecting a message forprocessing. A first indication of the more recent message is presentedif the more recent message in the thread of related messages is presentin the message file. A determination is made as to whether the morerecent message in the thread of related messages has been received inthe message file in response to a second user input to send the message.A second indication of the more recent message in the thread of relatedmessages is presented if the more recent message in the thread ofrelated messages has been received in the message file.

BRIEF DESCRIPTION OF THE DRAWINGS

The novel features believed characteristic of the invention are setforth in the appended claims. The invention itself, however, as well asa preferred mode of use, further objectives and advantages thereof, willbest be understood by reference to the following detailed description ofan illustrative embodiment when read in conjunction with theaccompanying drawings, wherein:

FIG. 1 is a pictorial representation of a network of data processingsystems in which the present invention may be implemented;

FIG. 2 is a block diagram of a data processing system that may beimplemented as a server in accordance with a preferred embodiment of thepresent invention;

FIG. 3 is a block diagram illustrating a data processing system in whichthe present invention may be implemented;

FIG. 4 is a diagram illustrating components used in ensuring that useractions are applied to a most recent email message in accordance with apreferred embodiment of the present invention;

FIG. 5 is a diagram illustrating a message flow propagating a documentin accordance with a preferred embodiment of the present invention;

FIGS. 6A and 6B are diagrams illustrating indication of more recentcopies of documents in accordance with a preferred embodiment of thepresent invention;

FIG. 7 is a diagram illustrating header information in a document, suchas an email message, in accordance with a preferred embodiment of thepresent invention;

FIG. 8 is a flowchart of a process for ensuring user actions taken on adocument are applied to the most recent version of a document inaccordance with a preferred embodiment of the present invention; and

FIG. 9 is a flowchart of a process for identifying a most recent versionof a document in accordance with a preferred embodiment of the presentinvention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT

With reference now to the figures, FIG. 1 depicts a pictorialrepresentation of a network of data processing systems in which thepresent invention may be implemented. Network data processing system 100is a network of computers in which the present invention may beimplemented. Network data processing system 100 contains a network 102,which is the medium used to provide communications links between variousdevices and computers connected together within network data processingsystem 100. Network 102 may include connections, such as wire, wirelesscommunication links, or fiber optic cables.

In the depicted example, server 104 is connected to network 102 alongwith storage unit 106. In addition, clients 108, 110, and 112 areconnected to network 102. These clients 108, 110, and 112 may be, forexample, personal computers or network computers. In the depictedexample, server 104 provides servers as an email server to provide emailservices to clients 108-112. Clients 108, 110, and 112 are clients toserver 104 and use server 104 to send and receive email messages. Eachof these clients may contain an email message program that sends andreceives email messages. Alternatively, clients 108-112 may use a Webbased email system in which a browser program is to send and receiveemail messages. Network data processing system 100 may includeadditional servers, clients, and other devices not shown.

In the depicted example, network data processing system 100 is theInternet with network 102 representing a worldwide collection ofnetworks and gateways that use the Transmission ControlProtocol/Internet Protocol (TCP/IP) suite of protocols to communicatewith one another. At the heart of the Internet is a backbone ofhigh-speed data communication lines between major nodes or hostcomputers, consisting of thousands of commercial, government,educational and other computer systems that route data and messages. Ofcourse, network data processing system 100 also may be implemented as anumber of different types of networks, such as for example, an intranet,a local area network (LAN), or a wide area network (WAN). FIG. 1 isintended as an example, and not as an architectural limitation for thepresent invention.

Referring to FIG. 2, a block diagram of a data processing system thatmay be implemented as a server, such as server 104 in FIG. 1, isdepicted in accordance with a preferred embodiment of the presentinvention. Data processing system 200 is employed to function as anemail server in these examples.

Data processing system 200 is a symmetric multiprocessor (SMP) systemincluding a plurality of processors 202 and 204 connected to system bus206. Alternatively, a single processor system may be employed. Alsoconnected to system bus 206 is memory controller/cache 208, whichprovides an interface to local memory 209. I/O bus bridge 210 isconnected to system bus 206 and provides an interface to I/O bus 212.Memory controller/cache 208 and I/O bus bridge 210 may be integrated asdepicted.

Peripheral component interconnect (PCI) bus bridge 214 connected to I/Obus 212 provides an interface to PCI local bus 216. A number of modemsmay be connected to PCI local bus 216. Typical PCI bus implementationswill support four PCI expansion slots or add-in connectors.Communications links to clients 108-112 in FIG. 1 may be providedthrough modem 218 and network adapter 220 connected to PCI local bus216.

Additional PCI bus bridges 222 and 224 provide interfaces for additionalPCI local buses 226 and 228, from which additional modems or networkadapters may be supported. In this manner, data processing system 200allows connections to multiple network computers. A memory-mappedgraphics adapter 230 and hard disk 232 may also be connected to I/O bus212 as depicted, either directly or indirectly.

Those of ordinary skill in the art will appreciate that the hardwaredepicted in FIG. 2 may vary. For example, other peripheral devices, suchas optical disk drives and the like, also may be used in addition to orin place of the hardware depicted. The depicted example is not meant toimply architectural limitations with respect to the present invention.

The data processing system depicted in FIG. 2 may be, for example, anIBM eServer pSeries system, a product of International Business MachinesCorporation in Armonk, N.Y., running the Advanced Interactive Executive(AIX) operating system or LINUX operating system.

With reference now to FIG. 3, a block diagram illustrating a dataprocessing system is depicted in which the present invention may beimplemented. Data processing system 300 is an example of a client thatis used to access email services.

As shown, data processing system 300 employs a peripheral componentinterconnect (PCI) local bus architecture. Although the depicted exampleemploys a PCI bus, other bus architectures such as Accelerated GraphicsPort (AGP) and Industry Standard Architecture (ISA) may be used.Processor 302 and main memory 304 are connected to PCI local bus 306through PCI bridge 308. PCI bridge 308 also may include an integratedmemory controller and cache memory for processor 302. Additionalconnections to PCI local bus 306 may be made through direct componentinterconnection or through add-in boards.

In the depicted example, local area network (LAN) adapter 310, SCSI hostbus adapter 312, and expansion bus interface 314 are connected to PCIlocal bus 306 by direct component connection. In contrast, audio adapter316, graphics adapter 318, and audio/video adapter 319 are connected toPCI local bus 306 by add-in boards inserted into expansion slots.Expansion bus interface 314 provides a connection for a keyboard andmouse adapter 320, modem 322, and additional memory 324. Small computersystem interface (SCSI) host bus adapter 312 provides a connection forhard disk drive 326, tape drive 328, and CD-ROM drive 330.

An operating system runs on processor 302 and is used to coordinate andprovide control of various components within data processing system 300in FIG. 3. The operating system may be a commercially availableoperating system, such as Windows XP, which is available from MicrosoftCorporation. Instructions for the operating system and applications orprograms are located on storage devices, such as hard disk drive 326,and may be loaded into main memory 304 for execution by processor 302.In these illustrative examples, these applications include an emailprogram or a browser for facilitating the exchange of email messages.

Those of ordinary skill in the art will appreciate that the hardware inFIG. 3 may vary depending on the implementation. Other internal hardwareor peripheral devices, such as flash read-only memory (ROM), equivalentnonvolatile memory, or optical disk drives and the like, may be used inaddition to or in place of the hardware depicted in FIG. 3. Also, theprocesses of the present invention may be applied to a multiprocessordata processing system.

The particular illustration of data processing system 300 is meant tolimit the implementation of the present invention in a client computer,such as a workstation or a personal computer. For example, dataprocessing system 300 may be a personal digital assistant (PDA) device,which is configured with ROM and/or flash ROM in order to providenon-volatile memory for storing operating system files and/oruser-generated data. For example, data processing system 300 also may bea notebook computer or hand held computer in addition to taking the formof a PDA. Data processing system 300 also may be a kiosk or a Webappliance.

The present invention provides an improved method, apparatus, andcomputer instructions for managing user actions taken on documents. Themechanism of the present invention assists a user in finding a mostrecent document within the same thread for propagation. In theillustrative examples, these documents are email messages.

The mechanism of the present invention is initiated at two differenttimes in a workflow step in the illustrative examples. The mechanism isinitiated when the workflow step begins. The workflow step begins whenthe user, for example, chooses to reply to an email message. Further,this mechanism also is initiated when the workflow step is completed. Inthese examples, the workflow step completes in these illustrativeexamples when a “send” key is selected. If, at either of these times, amore recent email message within the same thread is discovered, a promptor warning is presented to the user. At that time, the user may reapplythe workflow process to the more recent email message.

In this manner, the user may draft the appropriate response or make theappropriate changes to an email message. A later received email messagemay result in a change in the content composed by the user. For example,a reply received from another user may address the issue for which theworkflow has been initiated. In this case, a reply to an email messagemay be cancelled. In other cases, a reply from another user may raise anew issue that the user wishes to address in the current reply.

If the user has chosen to reply to an email message that has a morerecent reply than the one selected by the user, bringing the user'sattention to the more recent reply may result in the user canceling thereply if the more recent email message addresses the issue for which theworkflow has been initiated. In other cases, by identifying a morerecent email message, the user may change the content of the reply.

With reference now to FIG. 4, a diagram illustrating components used inensuring that user actions are applied to a most recent email message isdepicted in accordance with a preferred embodiment of the presentinvention. In this illustrative example, email client 400, email client402, and email client 404 are clients located in different dataprocessing systems, such as client 108, client 110, and client 112 inFIG. 1. These email clients may be implemented using various programs,such as Microsoft Outlook, which is available from MicrosoftCorporation, or Lotus Notes, which is available from InternationalBusiness Machines Corporation. Message file 406, message file 408, andmessage file 410 are associated with these email clients. These messagefiles serve to store email messages received by the clients. Thesemessage files may be organized into various mailboxes, such as an inbox,a sent items folder, a deleted folder, and an outbox.

These email programs may employ different protocols. For example, simplemail transfer protocol (SMTP) is a standard email protocol that is basedon transmission control protocol (TCP)/Internet protocol (IP). Thisprotocol defines a message format and the message transfer agent, whichstores and forwards the mail. Other protocols, such as post officeprotocol 3 (POP3) also may be employed.

These email clients are employed by users to send email back and forthbetween different users through email server 412. Email messages sent toother email clients are stored in email message database 414 in thisillustrative example. When an email client connects to email server 412,any messages for that particular email client are then sent to theclient.

As illustrated, these email clients include an additional process,workflow process 416, workflow process 418, and workflow process 420.These processes are used to ensure that a user is initiating a workflowstep with respect to the most recent copy or version of an email messageor document. These workflow processes may be implemented as part of theemail clients or as plug-ins to provide additional functionality for theemail clients.

In these examples, a document, such as an email message, is propagatedas replies are made to the document or as the document is forwarded toothers. With each propagation of the document, additional informationmay be added to the document.

In the illustrative examples, the propagation of the document will bedescribed with respect to replies. Of course, this mechanism may beapplied to other types of document propagations, such as the forwardingof documents. For example, the mechanism of the present invention may beapplied to short message service (SMS), multimedia message service(MMS), and forms management systems, such as those used for expenseapprovals or requests for information.

If a user at email client 400 selects a document for a workflow step,the workflow step is initiated when the document is selected. At thistime, workflow process 416 determines whether the selected document isthe most recent document in the thread. Workflow process 416 checksother documents within message file 406 to determine whether a morerecent message in the thread is present in message file 406. If a morerecent version is present, the user is notified that a more recentversion is available. At this time, the user may choose to continue togenerate a reply with the selected document or switch to the newerdocument.

When the user completes the workflow step by entering a user input totransmit the reply, workflow process 416 again checks message file 406to see whether a more recent message in the thread is present in messagefile 406. This additional check is made to determine whether a morerecent version of the document has been received since the user begandrafting the reply.

In some cases, a reply may take hours or days to properly draft. In theintervening time when the user has begun the reply and decides to sendthe reply, one or more recent documents may be received. Again, if amore recent version of the document is present in message file 406, theuser is prompted to determine whether to send the reply or cancel thereply. The user may cancel the reply to draft a reply to the more recentversion of the document.

In the illustrative examples, workflow process 416, workflow process418, and workflow process 420 include a function or process to allowidentifying the origin or order of documents. In these examples, adocument management system is employed to track the document flowhistory and ordering of that history. This process is implemented withinworkflow process 416, workflow process 418, and workflow process 420,and global unique ID (GUID) process 422. This mechanism adds informationto the document header to track the origin and order of documents. GUIDprocess 422 is employed to provide global unique identifiers for use inthis tracking by workflow process 416, workflow process 418, andworkflow process 420. A GUID is a value, number, or string, which isguaranteed to be unique within the system. For example, a GUID may be acombination of a value, such as a unique network address of a source orauthor document handling client, combined with a value, such as atimestamp, random number, or document serial number.

With reference next to FIG. 5, a diagram illustrating a message flowpropagating a document is depicted in accordance with a preferredembodiment of the present invention. Message flow 500 begins with User Agenerating message 502. This message is sent to User B and User C. UserB generates reply 504, which is a more recent version of the document inmessage 502. In other words, reply 504 is a newer version of a documentthat is being edited and added to by User B. Reply 504 is sent to User Aand User C. In these illustrative examples, a workflow step occurs eachtime a reply is initiated and sent.

At this time, if User C chooses to generate a reply selecting message502, the workflow process in the email client for User C checks to seewhether a more recent version of that document is present. In this case,a more recent version, reply 504, is present. In response to thisidentification, the workflow process generates a prompt to alert User Cthat a more recent version of message 502 is present. At that time, theuser may cancel the reply to message 502 and begin a reply to reply 504or continue with the reply to message 502. User C may wish to change thereply from message 502 to that for reply 504 to address issues orchanges made to the document by User B.

In this illustrative example, User C drafts reply 506 to reply 504 inresponse to the prompt. When User C is ready to send reply 506, theworkflow process in the email client makes another check to determinewhether a more recent version of the document is present. A more recentversion of the document would be an additional reply to message 502 inthis illustrative example. For example, User A may have replied to reply504 while User C is generating reply 506. If such a reply is found bythe workflow process, then a prompt is generated for User C to indicatethat a more recent version of the document is present. At that time,User C may decide to send reply 506 or may draft a reply to the newdocument.

An alternative mechanism for identifying related messages involvesscanning document headers of messages in an inbox. For example, thesubject, sender, timestamp, and recipients may be analyzed heuristicallyto determine whether messages are related and part of the same thread.Such a process may not always find all of the messages because in somecases, users may make changes to certain fields, such as the subjectline. By using the GUID system in the illustrative embodiment, the useof the GUIDs in the header fields allows for the relationships betweenmessages to be clearly defined.

With reference now to FIGS. 6A and 6B, diagrams illustrating indicationof more recent copies of documents are depicted in accordance with apreferred embodiment of the present invention. In these illustrativeexamples, the documents are email messages and replies being generatedby a user, such as User C, as described with respect to FIG. 5.

In this example, window 600 is an example of a graphical user interface(GUI) for an email client, such as email client 400 in FIG. 4. Asdepicted, window 600 shows inbox 602 containing messages 604 and 606.Message 604 corresponds to message 502 in FIG. 5, while message 606corresponds to reply 504 in FIG. 5. If the user selects message 604 togenerate a reply, the workflow process for the email client displayswindow 608, which states that a more recent version of the document isavailable and prompts the user to indicate whether to use the morerecent version for the reply. The user may choose to use the more recentversion by selecting “yes” button 610. If the user wishes to continue togenerate a reply to message 604, then the user selects “no” button 612.

In FIG. 6B, the user generates a reply in window 620. When the reply iscomplete, the user selects “send” button 622. The workflow process forthe email client will then determine whether a more recent version ofthe document for which the reply is being generated has been receivedsince the workflow step has begun. If a more recent version is present,then the workflow process presents window 624. This window states that amore recent version of the document has been received since thegeneration of the reply began. The window prompts the user as to whetherthe current reply should be sent. Additionally, an identification of themore recent version of the document is shown in line 630 of window 624.If the user chooses to send the current reply, the user selects “yes”button 626. The user may cancel the sending by selecting “no” button628.

If the user selects “no” button 628, the user may then go back and lookto see whether the user desires to alter the content of the reply inwindow 620 or whether to generate a new reply based on the more recentversion of the document.

With reference now to FIG. 7, a diagram illustrating header informationin a document, such as an email message, is depicted in accordance witha preferred embodiment of the present invention. Message 700 illustratesdata items and descriptions for metadata information that may be locatedin a message, such as an email message. Message 700 includes header 702and content 704. Content 704 contains the text for the message. Header702 contains the information used to route and process message 700. Inthis example, header 702 contains seven entries: self GUID 706, parentGUID 708, origin GUID 710, To list 712, CC list 714, BCC list 716, andFrom field 718.

Self GUID 706, parent GUID 708, and origin GUID 710 are additionalinformation added to a header for a document. Self GUID 706 is a GUIDfor the current document. The current document is the document that auser generates and sends. Parent GUID 708 is a GUID for the immediatepredecessor document to the current document. For example, the parentGUID identifies the document to which a reply is being made. Origin GUID710 is the GUID of the origin document for the current document. Inthese illustrative examples, the origin GUID document is the firstdocument in the propagation of the different copies of the document.

To list 712 is a list of recipients or contributors to which the currentdocument is directed. CC list 714 is a “carbon copy” of recipients,observers, or reviewers to which copies of the current document aredirected. BCC list 716 is a “blind carbon copy” list of recipients,observers, or reviewers to which copies of the current document aredirected, but whose identity is not shown to other recipients,observers, and reviewers. From field 718 is an indicator of the authoror sender of the current document.

With this information, a workflow process, such as workflow process 416in FIG. 4, may identify the order of email messages relative to otheremail messages within a conversation or thread. With this identificationof ordering, a workflow process may determine whether a newer version ofa document is present in a message file.

With reference now to FIG. 8, a flowchart of a process for ensuring useractions taken on a document are applied to the most recent version of adocument is depicted in accordance with a preferred embodiment of thepresent invention. The process illustrated in FIG. 8 may be implementedin an email client, such as email client 400 in FIG. 4. In particular,this process may be part of a workflow process added to the emailclient, such as workflow process 416 in FIG. 4.

The process begins by receiving a user input to start a workflow step(step 800). The user input, in these examples, is the user selecting areply function to reply to an email message. Of course, other userinputs may be received to start the workflow step, such as the user maychoose to forward a document. Next, the selected document is identified(step 802). This document is the document that has been selected for usein generating a reply in the illustrative examples. A determination ismade as to whether a more recent version of the document is present(step 804).

If a more recent version is not present, then user input is received(step 806). This user input may include, for example, edits or additionsto the content in the document as well as other functions that may beperformed with the document. A determination is made as to whether theuser input indicates that the document is complete (step 808). If thedocument is not complete, the process returns to step 806.

Otherwise, a determination is then made as to whether a more recentversion of the document has been received since the workflow step began(step 810). If a more recent version has not been received, then thedocument is sent (step 812) with the process terminating thereafter.

With reference again to step 810, if a more recent version of thedocument has been received, then an indicator is presented (step 814).This indicator may take various forms. For example, the indicator may bea window, such as window 624 in FIG. 6B. A determination is then made asto whether the user has decided to cancel the transmission of thedocument (step 816). If the user has decided to cancel the transmission,a determination is made as to whether the user has selected a morerecent version of the document (step 818). If the user has selected amore recent version of the document, the process returns to step 806 asdescribed above. Otherwise, the process terminates.

With reference again to step 816, if the user has decided to not cancelthe transmission, the process proceeds to step 812 as described above.With reference again to step 804, if a more recent version of thedocument is present other than that selected by the user, an indicatoris also presented (step 820). In this example, this indicator may takethe form of a window, such as window 608 in FIG. 6A. A determination isthen made as to whether the user has selected the more recent documentfor editing (step 822). If the user has selected the more recentdocument, the process returns to step 802 as described above. If theuser has not selected the more recent version of the document, theprocess proceeds to step 806 as described previously.

Turning now to FIG. 9, a flowchart of a process for identifying a mostrecent version of a document is depicted in accordance with a preferredembodiment of the present invention. The process illustrated in FIG. 9may be implemented in a client process, such as workflow process 416 inFIG. 4.

The process begins by scanning headers in email messages located in themessage file (step 900). The process in these illustrative exampleslooks for GUIDs. Email messages are identified with the same origin GUIDas the message selected for the workflow step (step 902). Thereafter,the order of the messages in the identified messages are identifiedusing the parent GUIDs found in these messages along with the self GUIDs(step 904).

Through the use of the parent GUID and the self GUID in each message,the relationship between different messages having the same originalmessage may be identified. More information on the manner in whichinformation may be identified through using GUIDs may be found in Colsonet al., System and Method Enabling Future Messaging Directives Based onPast Participation Via a History Monitor, Attorney Docket No.AUS920030394US1 application Ser. No. 10/713,740, filed Nov. 13, 2003,assigned to the same assignee and incorporate herein by reference.

A determination is made as to whether a more recent version of theselected message is present (step 906). If a more recent version ispresent, an indication of the more recent message is returned (step 908)with the process terminating thereafter. This indication may be used toprovide a warning or indication to the user through the GUI in the emailclient. This indication may be one, such as that provided through window608 in FIG. 6A or window 624 in FIG. 6B. The process in FIG. 9 isinitiated in these illustrative examples, at the beginning of theworkflow step when a message is selected for processing, as well as, atthe end of the workflow step when the message is ready to transmit.

With reference again to step 906, if a more recent version of theselected message is not present, the process terminates. In thisinstance, the message selected by the user for processing is the mostrecent version of the document.

Thus, the present invention provides an improved method, apparatus, andcomputer instructions for ensuring that user actions taken on a documentare applied to the most recent version of that document. This mechanismis especially useful in workflow involving email messages. When aworkflow step is initiated, such as replying or forwarding a message,the messages in a message file, such as in an inbox, are checked to seewhether the message selected for processing is the most current versionor recent copy available. If the most recent version has not beenselected, then the user is provided an indication or warning that a morerecent version is present.

At that time, the user may decide to reapply the workflow step to themore recent document. This check is made a second time when the workflowstep is completing and a user input is received to send the message.This second step ensures that a more recent version of the document isnot received while the user is editing or adding content to a selectedmessage. If a more recent message is present on this second check, thismessage is presented to the user as a possible new base for the contentthat the user has edited or created with respect to the selecteddocument. Thus, the user may be ensured that the user is always workingwith the most recent version of a document with respect to an originaldocument.

It is important to note that while the present invention has beendescribed in the context of a fully functioning data processing system,those of ordinary skill in the art will appreciate that the processes ofthe present invention are capable of being distributed in the form of acomputer readable medium of instructions and a variety of forms and thatthe present invention applies equally regardless of the particular typeof signal bearing media actually used to carry out the distribution.Examples of computer readable media include recordable-type media, suchas a floppy disk, a hard disk drive, a RAM, CD-ROMs, DVD-ROMs, andtransmission-type media, such as digital and analog communicationslinks, wired or wireless communications links using transmission forms,such as, for example, radio frequency and light wave transmissions. Thecomputer readable media may take the form of coded formats that aredecoded for actual use in a particular data processing system.

The description of the present invention has been presented for purposesof illustration and description, and is not intended to be exhaustive orlimited to the invention in the form disclosed. Many modifications andvariations will be apparent to those of ordinary skill in the art. Forexample, the processes illustrated above may operate in the backgroundwhen a user responds or forwards a note or email message. In this typeof implementation, when a user input is received to generate a reply orforward a message, the mechanism of the present invention checks to seewhether a more recent message is present. The mechanism of the presentinvention then continues to monitor the inbox until the message isactually sent. This type of implementation results in a real-timenotification of the more recent message, as soon as the message arrives.The embodiment was chosen and described in order to best explain theprinciples of the invention, the practical application, and to enableothers of ordinary skill in the art to understand the invention forvarious embodiments with various modifications as are suited to theparticular use contemplated.

1-10. (canceled)
 11. A data processing system for indicating most recentmessages in a related thread of messages in a message file, the dataprocessing system comprising: a bus system; a communications unitconnected to the bus system; a memory connected to the bus system,wherein the memory includes a set of instructions; and a processing unitconnected to the bus system, wherein the processing unit executes theset of instructions to determine whether a more recent message in thethread of related messages is present in a message file in response to afirst user input selecting the message for processing; and present afirst indication of the more recent message if the more recent messagein the thread of related messages is present in the message file. 12.The data processing system of claim 11, wherein the processing unitfurther executes the set of instructions to determine whether the morerecent message in the thread of related messages has been received inthe message file in response to a second user input to send the message;and present a second indication of the more recent message if the morerecent message in the thread of related messages has been received inthe message file.
 13. A data processing system for indicating mostrecent messages in a related thread of messages in a message file, thedata processing system comprising: determining means, responsive to afirst user input selecting a message for processing, for determiningwhether a more recent message in the thread of related messages ispresent in the message file; and presenting means for presenting a firstindication of the more recent version if the more recent version of thedocument is present in the message file.
 14. The data processing systemof claim 13, wherein the determining means is a first determining meansand the presenting means is a first presenting means and furthercomprising: second determining means, responsive to a second user inputto send the message, for determining whether the more recent message inthe thread of related messages has been received in the message file;and second presenting means for presenting a second indication of themore recent message if the more recent message in the thread of relatedmessages has been received in the message file.
 15. The data processingsystem of claim 14, wherein each message in the message file includes aset of globally unique identifiers and wherein the first determiningmeans includes using means for using globally unique identifiers todetermine whether the more recent message in the thread of relatedmessages is present in the message file.
 16. The data processing systemof claim 13, wherein the first determining means includes analyzingmeans for heuristically analyzing header information in each messagepresent in the message file to determine whether the more recent messagein the thread of related messages is present in the message file. 17.The data processing system of claim 13, further comprising: providingmeans, responsive to presenting the first indication, for providing auser an ability to select the more recent message in the thread ofrelated messages for processing.
 18. The data processing system of claim13, wherein the message is an email message.
 19. The data processingsystem of claim 18, wherein the first user input is a selection of theemail message for a reply.
 20. The data processing system of claim 18,wherein the first user input is a selection of the email message to beforwarded.
 21. The data processing system of claim 14, wherein the firstuser input begins a workflow step and the second user input ends theworkflow step.
 22. The data processing system of claim 13, wherein thefirst determining means, the first presenting means, the seconddetermining means, and the second presenting means are implemented in aclient email application executing on the data processing system.
 23. Acomputer program product in a computer readable storage medium forindicating most recent messages in a related thread of messages in amessage file, the computer program product comprising: firstinstructions, responsive to a first user input selecting a message forprocessing, for determining whether a more recent message in the threadof related messages is present in the message file; and secondinstructions for presenting a first indication of the more recentmessage if the more recent message in the thread of related messages ispresent in the message file.
 24. The computer program product of claim23, further comprising: third instructions, responsive to a second userinput to send the message, for determining whether the more recentmessage in the thread of related messages has been received in themessage file; and fourth instructions for presenting a second indicationof the more recent message if the more recent message in the thread ofrelated messages has been received in the message file.
 25. The computerprogram product of claim 24, wherein each message in the message fileincludes a set of globally unique identifiers and wherein the firstinstructions includes sub-instructions for using globally uniqueidentifiers to determine whether the more recent message in the threadof related messages is present in the message file.
 26. The computerprogram product of claim 24, wherein the first instructions includessub-instructions for heuristically analyzing header information in eachmessage present in the message file to determine whether the more recentversion is present in the message file.
 27. The computer program productof claim 23, further comprising: third instructions, responsive topresenting the first indication, for providing a user an message in thethread of related messages version of the document for processing. 28.The computer program product of claim 23, wherein the message is anemail message.
 29. The computer program product of claim 28, wherein thefirst user input is a selection of the email message for a reply. 30.The computer program product of claim 28, wherein the first user inputis a selection of the email message to be forwarded.
 31. The computerprogram product of claim 24, wherein the first user input begins aworkflow step and the second user input ends the workflow step.
 32. Thecomputer program product of claim 23, wherein the computer programproduct is implemented in a client email application executing on thedata processing system.